Step 1

Find the serial number of the GPS tracking unit


Step 2

Go to My Office > Fleet Management and either add or edit an existing vehicle.

Step 3

Type in the serial number from the GPS tracking unit into the GPS Unit ID field of the selected vehicle.

Step 4

Allow 10-30 minutes for the unit to connect to the wireless network and download the latest configuration.

If the unit is powered up and has successfully updated the configuration it will appear on your Fleet Tracking tab of Dispatch and the vehicle's status will display one of the following statuses.

  • Connected
  • Ignition On
  • Ignition Off
  • En Route
  • Idling

In the event of a communication or a GPS receiver issue, a unit may display messages such as Not Connected and Not Reporting, respectively. This could also mean that the vehicle is outside of the zone of coverage. If this issue persists for more than 24 hours and/or while the vehicle is moving around areas with good cell coverage, please conact our Support team.